Superbills:

• ALL Superbills (1 everyday) should be scanned on to the computer and uploaded as tickets on to the Practice Suite docs server
  • all superbills renamed as “MM.DD.YY” and placed in the “Superbills” folder in Scanned documents
  • paper copies of superbills stored in SUPERBILLS folder in the bin on front desk

EOBs:

• ALL EOBs (faxed and mailed) are scanned on to the computer and uploaded as tickets on to the Practice Suite docs server
  • all documents must be renamed as “Insurance Company, Date”
  • all documents sorted as paid/unpaid and placed in respective Scanned Documents folder after being uploaded
  • all other documents named as “Title, Date” and placed under “4309” folder in Scanned Documents after being uploaded
  • paper copies of EOBS can be shredded (placed in the shred boxes – link) ONLY after they have been scanned and uploaded to Practice Suite

Patient Insurance Benefits Verification:

• Gmail: contact Vipin (email) directly with all patient insurance info obtained on intake form requesting benefits verification
  • Email Subject: “Re: Patient Last Name, First Name”
  • Email should include: Patients Name, DOB, Insurance company, Insurance ID, Insurance Subscriber, Insurance Group, Insurance Provider Services Phone Number.
• Patient insurance info also should be placed under “Notes” section under patient’s account on Practice Suite
• Copy of Patient’s ID/Insurance Cards (Front & Back) should be scanned and uploaded to the “Documents Management” tab under the patient’s account on Practice Suite.

• Joanna (email)
  • CC: Anil, Suresh, Manish, Arunkanth, Vipin, Manju
• If Urgent/Important: Arun (email)

Patient Billing Payments:

• process payments
• post payment to system
• copy of bill (if available) or receipt should be kept for our records
• Billing Payments Spreadsheet: update for our records

Billing Team Contact Info:

• Arun
• Joanna
• Vipin
• Anil
• Suresh
• Arunkanth
• Manish
• Manju